It’s not an easy thing to start and maintain a successful business. It requires know-how, hard work, and dedication. Paul Herdsman has proven that he possesses these three things, and they are the key ingredients to his success as the co-founder and also the chief operating officer of the famous NICE Global that was opened up in the year 2014 in Jamaica. Paul Herdsman was born in Jamaica but now lives in Florida.
What NICE Global Provides
NICE Global assists companies that have low overheads, want to retain their customers and boost their revenue. The company offers customer service outsourcing, back-office operations, technical and after-hour support, company sales, and outsourced email services among others. This company helps businesses skip one main problem that most customers hate, calling a business only to get a machine that doesn’t understand what they need. It’s more beneficial and less frustrating to speak to a live person.
Strong leadership is one of the main reasons for the success of this business. Paul Herdsman had to work hard to become the co-founder of the company and he has helped steer the business to where it is today. Paul shared some of the Keys To A Successful Business that has helped NICE Global to stand out.
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Create a Culture
Happy employees that feel at home won’t want to leave. It takes a lot of time and money to hire and coach new employees. Additionally, repeat customers often feel comfortable seeing familiar faces or hearing a familiar voice.
Reward your Employees
Any person can kill time while pretending to be working until the day is over. This isn’t fair to both the business and other employees who are dedicated and work hard on a daily basis. To avoid such problems, Paul Herdsman advises businesses to reward employees based on their performance.
Solve Problems for your Clients
Successful businesses are those that help solve problems for their customers. Problem solvers quickly rise in the business world. Paul Herdsman advises companies to become problems solvers by asking their clients the right questions.