Mike Bagguley’s Crunchbase profile lists him as a businessman who lives in London, England. He graduated in 1988 from the University of Warwick and holds a degree in mathematics. He now works of Barclays PLC as their chief operating officer, a position he has held since June 2016. Prior to this, he had been the leader of Barclay’s macro markets business. In that position he had been tasked with creating greater efficiency, reducing costs, and increasing profitability. His success in this led to his promotion.
As the COO of Barclays’ Mike Bagguley reports directly to this company’s top executive, Tom King. This bank is in the process of overhauling its strategy and Mike Bagguley is responsible for accelerating this effort. As part of this, they have cut 7,000 positions over the course of three years and have also streamlined the investment banking side of the company. He has a lot of experience doing strategic overhauls. He put in place a new strategy when he was heading the macro markets business as that division had been hit hard by a cyclical decline as well as structural issues he inherited. After Mike Bagguley took on the role of COO at Barclay’s he also joined this bank’s executive committee as a board member.
When Mike Bagguley led the macro market business he was able to turn this division around. Revenues were up in the first year he was on the job by 3 percent. Income revenues from fixed income were down just 2 percent compared to other Street banks which had average fixed income drops of 25 percent. His efforts led to Barclay’s being one of just two banks to show better FICC revenues for 2014.
It was in 2001 that he first joined Barclay’s. He started out working on the fixed income trading desk. After working in London for a few years he was promoted to more senior roles and worked in New York, Tokyo, London, and Johannesburg.
It’s not an easy thing to start and maintain a successful business. It requires know-how, hard work, and dedication. Paul Herdsman has proven that he possesses these three things, and they are the key ingredients to his success as the co-founder and also the chief operating officer of the famous NICE Global that was opened up in the year 2014 in Jamaica. Paul Herdsman was born in Jamaica but now lives in Florida.
What NICE Global Provides
NICE Global assists companies that have low overheads, want to retain their customers and boost their revenue. The company offers customer service outsourcing, back-office operations, technical and after-hour support, company sales, and outsourced email services among others. This company helps businesses skip one main problem that most customers hate, calling a business only to get a machine that doesn’t understand what they need. It’s more beneficial and less frustrating to speak to a live person.
Strong leadership is one of the main reasons for the success of this business. Paul Herdsman had to work hard to become the co-founder of the company and he has helped steer the business to where it is today. Paul shared some of the Keys To A Successful Business that has helped NICE Global to stand out.
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Create a Culture
Happy employees that feel at home won’t want to leave. It takes a lot of time and money to hire and coach new employees. Additionally, repeat customers often feel comfortable seeing familiar faces or hearing a familiar voice.
Reward your Employees
Any person can kill time while pretending to be working until the day is over. This isn’t fair to both the business and other employees who are dedicated and work hard on a daily basis. To avoid such problems, Paul Herdsman advises businesses to reward employees based on their performance.
Solve Problems for your Clients
Successful businesses are those that help solve problems for their customers. Problem solvers quickly rise in the business world. Paul Herdsman advises companies to become problems solvers by asking their clients the right questions.